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General terms and conditions

All our deliveries are subject to our General Terms and Conditions.

Article 1. Applicability

1.1 These General Terms and Conditions apply to and form an integral part of all Dapper's orders, quotations, offers, agreements and commitments, regardless of their name, unless Dapper expressly deviates from these Terms and Conditions in writing. 

1.2 The following definitions apply to Dapper: Dapper Rhinos B.V., located at Weena 70, 13th floor, 3012 CM, Rotterdam, and registered with the Chamber of Commerce under number 74745778, both in and outside its capacity asa consultancy firm for marketing, media and communications. 

Principal: any other party, legal entity or natural person, or a number of jointly acting persons, legal or otherwise, who enters into an Agreement with Dapper, or requests Dapper to perform work or provide services. 

Agreement: every agreement between Dapper and the Customer, any amendment or supplement thereto, as well as all (legal) acts in preparation for and implementation of that agreement. 

1.3 Deviation from these terms and conditions is only possible in writing if signed by the management of Dapper. If the court declares one or more provisions inapplicable or invalid, for whatever reason, these terms and conditions will remain in force in all other respects. 

1.4 General terms and conditions of the Client are expressly rejected, unless these terms and conditions have been accepted in writing by Dapper. 

1.5 These terms and conditions also apply to all agreements with Dapper, for the implementation of which third parties must be engaged.

Article 2. Offers and Quotations

2.1 All offers, including quotations, information in any attached annexes, prices and other conditions, are without engagement, unless the offer indicates a period for acceptance. They are valid for 30 days, unless otherwise indicated. Dapper is only bound by the offers if the acceptance thereof is confirmed in writing by the other party within 30 days, unless otherwise indicated. 

2.2 The prices in the mentioned offers and quotations are exclusive of VAT, regular office costs and any costs to be incurred in the context of theAgreement, unless otherwise indicated. 

2.3 A composite quotation does not oblige Dapper to carry out part of the assignment at a corresponding part of the quoted price. 

2.4 If the Agreement is not granted to Dapper, Dapper shall been titled to charge the Client for all costs incurred by Dapper in preparing the offer.

Article 3. Conclusion of Agreements

3.1 Agreements are established in writing and when Dapper carries out the quoted work. 

3.2 The Agreement replaces and cancels all previous proposals, correspondence, agreements or other communications, whether written or oral. 

3.3 The prices in the mentioned offers and quotations are exclusive of VAT, regular office costs and any costs to be incurred in the context of theAgreement, unless otherwise indicated. 

3.4 The content of presentations, printed matter, websites, etc. is not binding on Dapper, unless explicitly referred to in the Agreement. 

3.5 Dapper reserves the right, without giving reasons, not to accept Agreements or to accept them only on the condition that the Client confirms the Agreement in writing in advance and/or that Dapper will only start work after payment in advance.

Article 4. Execution of the Agreement

4.1 Dapper shall represent the interests of the Client within the boundaries of the Agreement and subject to applicable laws and regulations. Dapper will execute the Agreement to the best of its knowledge and ability, according to the procedures agreed with the Client. Unless otherwise agreed in writing, Dapper is free to perform and shape the work as it sees fit. The intended work is expressly subject to a best efforts obligation on the part of Dapper.

4.2 Dapper shall determine how and by whom the granted assignment or the Agreement shall be performed, while observing the requirements made known by the Client as much as possible. If and insofar as the proper execution of the Agreement allows, Dapper has the right to have (parts of) the agreed work performed by third parties.

4.3 The Client shall ensure that all information which Dapper indicates is necessary, or which the Client should reasonably understand is necessary for the execution of the Agreement, is provided to Dapper correctly and in a timely manner.

4.4 If, in Dapper's opinion, the content of a telephone conversation with the Client warrants this, the Dapper will draw up a discussion report. If the Client has not responded to the consultation report within 4 working days of receipt, the content of the consultation report shall be considered accurate and complete, and the Client and Dapper shall be bound by its content. If action is to be taken by Dapper within 4 working days of contact, prior approval will be sought from the Client by email.

4.5 If the information required for the execution of the Agreement is not provided to Dapper in a timely manner, Dapper has the right to suspend the execution of the Agreement and/or to charge the Client for the additional costs resulting from the delay according to the usual rates.

4.6 If, in connection with an assignment, Dapper or third parties engaged by Dapper perform work at the Client's location or a location determined in consultation with the Client, the Client shall bear all costs of travel time, transportation and accommodation. The Client shall also cooperate in providing facilities deemed necessary by Dapper or third parties engaged by Dapper for the performance of their work. Client acknowledges that any costs in this context cannot always be estimated in advance. If Dapper prefunds said costs, the provisions of Article 6 shall apply.

4.7 Dapper is not liable for damages of any kind arising from the fact that Dapper relied on incorrect and/or incomplete information provided by the Client, unless this incorrectness or incompleteness should have been known by Dapper.

4.8 If the Client provides Dapper with information carriers, electronic files or software etc., the Client guarantees that these information carriers, electronic files or software are free of viruses and defects.

4.9 The Client shall not give similar assignments to another agency, unless Dapper has agreed to this in writing.

Article 5. Amendments to the Agreement

5.1 Any amendments and additions to the Agreement are valid only if confirmed in writing by Dapper or if given effect by Dapper. If the changes are made verbally, the risk is borne by the Client.

5.2 If the parties agree that the Agreement will be amended or supplemented, this may affect the time of completion of the execution.

5.3 If a fixed fee has been agreed, Dapper will indicate to what extent the amendment or supplement to the Agreement will result in an increase of this fee.

Article 6. Fee (Rates)

6.1 All rates are exclusive of VAT, advertising costs and costs of tools that may need to be purchased in order to perform work according to the Agreement.

6.2 Unless otherwise agreed in writing, the agreed work shall be performed by Dapper against payment for the actual hours spent.

6.3 Notwithstanding Article 6.2, the parties may also agree a fixed fee or price per service rendered. If the Client reduces the scope of the assignment in the interim, the provisions of Article 8 shall apply.

6.4 The parties may make part of the fee dependent on a specific result to be achieved, if they agree to this in writing.

6.5 Dapper is entitled to pass on price increases if Dapper can demonstrate that, between the time of the offer and the execution of the Agreement, the rates that determine the fee, such as wages and other prices, have increased significantly.

6.6  Additionally, Dapper may increase the fee if, during the course of the work, it becomes apparent that the originally agreed or expected amount of work was underestimated to such an extent at the time of closing of the Agreement, and this is not attributable to Dapper, that Dapper cannot reasonably be expected to perform the agreed work for the originally agreed fee.

6.7 Excesses of up to 15% of the quotations are accepted by the Client as a budgetary risk and do not need to be reported as such.

6.8 Dapper may charge the costs due under the Agreement periodically from the conclusion of the Agreement.

Article 7. Payment and Security

7.1 At the conclusion of the Agreement or the commencement of the work, an advance payment of 50% of the total quoted amount shall be made. This is to bridge the time and costs between the commencement and the final completion of the assignment. Payment by the Client of the remainder of the amount must be made, without suspension or setoff, within 30 days of the invoice date, in a manner indicated by Dapper. Any objections to the amount of the invoices do not suspend the payment obligation.

7.2 Dapper has the right to demand the provision of security for the execution of the Agreement, or to set different payment conditions in other respects, such as payment (in advance) of the agreed fee.

7.3 Costs of creative/film production and (social) media buying must always be paid by the Client before the time at which Dapper is obliged to pay these costs.      

7.4 If the Client defaults on payment, the Client shall automatically owe, from that moment on, interest of 1% per month until the full amount has been paid.

7.5 All extrajudicial costs related to the collection of debts - including collection costs and any reasonable judicial and execution costs incurred - will also be borne by Customer. The extrajudicial costs will amount to at least 15% of the principal sum due. The mere recourse to a third party by Dapper causes the principal to become due.

7.6 In the event of liquidation, bankruptcy, attachment or suspension of payment of the Client, Dapper's claims against the Client shall be immediately due and payable.

7.7 Complaints against invoices must be submitted to Dapper in writing within 14 days.

Article 8. Contract term, termination, term of execution

8.1 The Agreement is entered into for an indefinite period, unless otherwise agreed.

8.2 Both parties may terminate the Agreement in writing, subject to a notice period of one month, unless otherwise agreed. During the notice period, Client is obliged to pay the amount equal to the determined billable amount for the month in question.

8.3 In the event of premature termination, Dapper shall, in consultation with the Client, arrange for the transfer of work still to be performed to (a) third party (parties). If the transfer of the work involves additional costs for Dapper, these will be charged to the Client.

8.4 If a term has been agreed within the term of the Agreement for performing certain activities, this shall never be a deadline, and the Agreement may not be terminated on the grounds of failure to meet the deadline. If the deadline is exceeded, the Client should therefore give Dapper first written notice of default.

8.5 The Client is required to inform Dapper at all times in a timely manner of circumstances that could have a materially adverse financial impact on the (amount of) work to be performed by Dapper for the Client, including, for example, reductions in the Client's budget for the benefit of the Client's marketing and communication interests. If the Client fails to do so, he shall forfeit to Dapper an immediately payable contractual penalty of an amount consistent with the regulation set out in the two preceding paragraphs, without prejudice to the Client's obligation to reimburse Dapper for any actual damages.

Article 9. Complaints about Work Performed

9.1 Complaints about the work performed must be notified in writing by the Client to Dapper within 14 days after completion of the relevant work. The notice of complaint must contain as detailed a description as possible of the shortcoming, so that Dapper is able to respond adequately.

9.2 Complaints as referred to in the first paragraph do not suspend the payment obligation.

9.3 If a complaint is well-founded, Dapper has the choice between adjusting the invoiced fees, correcting or redoing the rejected work free of charge, or not (or no longer) performing the Agreement in whole or in part against a proportional refund of the fees already paid by the Client.

Article 10. Suspension and dissolution

10.1 If Principal wishes to terminate the Agreement in whole or in part, this must be done in writing by registered letter or e-mail.

10.2 If the Client suspends all or part of the Agreement, Dapper shall make an immediately payable claim for all work performed to that date plus the capacity reserved (with Dapper and third parties), with a minimum of 50% of the quoted costs.

10.3 Dapper is authorized to suspend fulfillment of the obligations or to dissolve the Agreement if:- The Client fails to fulfill, or fails to fulfill in full, the obligations under the Agreement; After the conclusion of the Agreement, circumstances come to Dapper's knowledge which give reason to fear that the Client will not fulfill the obligations; - The good reputation of Dapper is at such risk that Dapper can no longer be expected to commit itself to the Client, at Dapper's sole discretion. Dapper requested the Client, upon entering into the Agreement, to provide security for the fulfillment of its obligations under the Agreement, and this security is not provided or is insufficient; - Circumstances arise which are of such nature that fulfillment of the Agreement is impossible or, according to standards of reasonableness and fairness, can no longer be demanded; - bankruptcy, suspension of payments, full or partial cessation of business or operations, liquidation, transfer, death, in the event of receivership or if the statutory debt rescheduling scheme for natural persons is or has been declared applicable to the Customer and furthermore in the event that the Customer's goods are seized before judgement or in execution.

10.4 In the event that the Agreement is dissolved, Dapper's claims against the Client shall become immediately due and payable. If Dapper suspends fulfillment of the obligations, it shall retain its claims under the law and the Agreement, including the right to compensation.

Article 11. Non-attributable failure (force majeure)

11.1 The parties are not obliged to comply with any obligation if they are prevented from doing so as a result of a circumstance that is not due to negligence, and for which they cannot be held accountable by virtue of the law, a juristic act or generally accepted practice.

11.2 For the purposes of these General Terms and Conditions, force majeure is defined, in addition to the provisions of the law and case law, as all external causes, foreseen or unforeseen, over which Dapper has no control, but which prevent Dapper from fulfilling its obligations. Strikes in the business of Dapper are also included.

Article 12. Liability

12.1 If Dapper is liable, this liability will be limited to the provisions of this clause.

12.2 Dapper will be liable for failures in the execution of the agreed contract, insofar as these are the result of Dapper's failure to exercise the care, expertise and professionalism which may be relied upon in the execution of these activities in the context of the relevant contract.

12.3 In the unlikely event that Dapper is held liable, such liability shall at all times be limited to a maximum of the amount to be paid by Dapper's insurer in the case concerned.

12.4 In the unlikely event that the insurer does not pay out and Dapper is held liable, liability will be limited to the direct damage suffered up to a maximum of the agreed fee for the Agreement, or at least that part of the assignment to which the liability relates. In the case of an assignment with a duration of more than six months, the liability shall be further limited to the part of the fee payable for the last three months. At all times, the liability shall never exceed €10,000 (in words: ten thousand euros).

12.5 Dapper is not liable for:
• The execution of the work that has been assigned to third parties or of which the result depends on third parties.
• Any damage, of whatever nature, due to Dapper having assumed incorrect and/or incomplete details provided by the client, unless such incorrectness or incompleteness should have been apparent to Dapper;
• for indirect damage, including consequential damage, loss of profit, brand or image damage, lost savings, damage due to business interruption, damage resulting from the provision of insufficient cooperation and/or information by the client, damage due to non-binding information or advice provided by Dapper, the content of which does not explicitly form part of the Agreement and all damage that does not fall under direct damage within the meaning of these General Terms and Conditions;
• for errors in the material made available by the client or for misunderstandings or errors in the execution of the Agreement if these have their origin or cause in actions of the client, such as the late or non-delivery of complete, sound and clear data/materials.
• for errors, if the client has previously granted approval or has been given the opportunity to perform a check and has indicated that it has no need for such a check.

12.6 Any claims by the client in this sense must be submitted within three months of discovery of the damage and never later than three months after completion of the assignment, failing which the client shall have forfeited his rights.

12.7 The Client indemnifies Dapper against all damages and legal actions of third parties.

Article 13. Confidentiality

13.1 The Client, its employees and third parties engaged by Dapper are obliged to maintain the confidentiality of all confidential information that they receive from Dapper or from another source, on pain of a penalty, which is not subject to reduction or settlement, or judicial mitigation, of € 50,000 (fifty thousand euros) for each violation, without prejudice to Dapper's right to claim full compensation and/or damages. Information is considered to be confidential if the other party has indicated this or if this follows from the nature of the information.

13.2 If, on the basis of a legal provision or a court judgment, Dapper is required to provide confidential information to third parties designated by law or the competent court, and Dapper cannot claim a legal right to refuse to provide information, acknowledged or permitted by the competent court, Dapper will not be required to pay damages or compensation, and the Client will not be entitled to terminate the Agreement on the basis of any damage resulting from this.

Article 14. Intellectual Property

14.1 Notwithstanding the other provisions of these General Terms and Conditions, Dapper reserves the rights and powers vested in Dapper under the Copyright Act or other intellectual property rights.

14.2 The Client is not entitled to modify the products produced under the Agreement without the prior written permission of Dapper.

14.3 If and insofar as materials are made available by the Client to Dapper in connection with the implementation of an Agreement, the Client warrants that they are not subject to (intellectual) property rights or other rights of third parties, or that the Client has obtained permission from the copyright owners for the use of these materials etc. by Dapper. The Client also guarantees that the use of these materials, etc. will not infringe any (legal) regulations, rules and/or guidelines.

14.4 The intellectual property rights to the works that Dapper develops for the Client under the Agreement are vested in Dapper. In order to obtain and maintain its legal position, Dapper is entitled to establish (related) intellectual property rights.

14.5 If and to the extent that the Client complies with all of his contractual obligations, Dapper grants the Client an exclusive license to use the approved results of the Assignment in accordance with the agreements on purpose of use, period, area and media as stated in the Agreement. If the Parties have not agreed anything further in this regard, the license shall be limited to the first use of the work envisaged by the Parties.

14.6 The Parties may at any time make further arrangements regarding any (partial) transfer of the intellectual property rights to the works created by De Dapper for the Client. This shall include, where applicable, the source codes of software and websites developed by Dapper or by third parties engaged by Dapper.

14.7 If the Client acts in breach of his contractual obligations, Dapper shall be entitled to temporarily suspend or terminate the exclusive license to use the work as described in Article 14.5.

14.8 Even after any transfer of the rights as described in Article 14.5, Dapper remains entitled (subject to the rights of third parties) to use the result of the Agreement for submission to prize festivals, curricular, museum and editorial purposes, (non-) commercial internal use and (historical) promotion of Dapper itself, for example in office presentations, on the website and social media of Dapper or other online channels such as YouTube, unless otherwise agreed in writing. Dapper's entitlement also applies to Client itself and to others who have made a substantial creative or technical contribution.

14.9 Dapper shall be entitled, from the inception of the Agreement, but also after its termination, to use the existence of the relationship with the Client, its name and logo to promote Dapper itself in agency presentations, on Dapper's website and social media or other online channels such as YouTube, unless otherwise agreed in writing.

14.10 All products and documents supplied by Dapper, in the broadest sense of the word, are intended solely for the use of the Client and may not be reproduced, disclosed, or brought to the attention of third parties by the Client without the prior permission of Dapper, unless the nature of the documents provided or the law dictates otherwise.

14.11 Dapper reserves the right to use the increased knowledge resulting from the implementation of the work for other purposes, provided that no confidential information is disclosed to third parties.

Article 15. Non-acquisition of Personnel

15.1 For the duration of the Agreement and for one year after its termination, the Client shall not, except with the permission of Dapper, employ or otherwise, directly or indirectly, have employed by Dapper or by companies engaged by Dapper in the execution of this Agreement, subject to a penalty of € 25,000 (in words: fifty thousand euros) per violation, which is not subject to reduction or set-off, or to judicial moderation.

Article 16. Expiry Date

16.1 All rights of action and other powers of the Client vis-à-vis Dapper, on any grounds whatsoever, shall in any event expire after one year from the moment when a fact occurs that allows the Client to invoke these rights and/or powers vis-à-vis Dapper.

Article 17. Applicable Law

17.1 All agreements, regardless of their name, are exclusively governed by Dutch law and the Dutch courts have exclusive jurisdiction to hear any disputes.